R.O.
Godden
209,
Le Breil,
Campel,
35330
Val d’Anast
Brittany,
France
Campel,
10th August 2018
Customer
Services.
Reference
case number : 4007448
Dear
« Lisa »,
Thank you for the acknowledgement of receipt of my letter. It
is without prejudice that I must insist that beyond the first three
short paragraphs, it may be argued that the advice concerning your
conditions of carriage will prove to have little relevance to the
resolution of complaint.
Your
letter in response on behalf of Monsieur Gildas le Guevel is ill
directed. Please note that the primary complainant as per my
registered letter to your Director is Mr. R. O. Godden.
The
matter is not reasonably covered by the points you claim are relevant
to my wife, Anne-Sophie. It is clear to me, that in your assistance
to M. le Guevel, you have little or no grasp of the implications of
my complaint.
Eurostar,
by the singular action of the « Terminal Duty Manager »
is in breach of its own contractual terms and conditions.
« Given
the nature of the situation » to use your words, it seems you
are putting the cart before the horse.
Nothing
is a forgone conclusion as regards the points you regard as relevant,
Mrs. Godden's complaint is supplementary to mine, therefore must be
seen as inclusively one with my own. As primary complainant I advise
that you reconsider/reapraise your response to my complaint.
Convey
if you will my wish that M. le Guevel deal with the complaint
personally. Disciplinary action whether internal or external, as per
your advice to my wife, may not remain confidential for long. The
phrase « justice needs to be seen to be done » comes to
mind. Monitoring effective service, I feel it is in the public
interest to expose certain shortfalls.
With
respect, it is my view that the 16,5 years of service to Eurostar,
may have virally infected the overall good working of the London
Terminus!That's « Terminus » Ms. Lisa not « Terminal »,
as definied by the Collin's Dictionary.
« Terminal
Duty » Manager seems somewhat ambiguous. I digress- Perhaps it
is truly time the Duty Manager, Monsieur le Guevel might consider a
letter of resignation as a Terminal Duty, one may conjecture.
As
an administrative secretarial assistant you may not be the
appropriate staff member with whom I should relate.
I
understand that a Manager in your department, Barbara by name is the
person with whom I should make contact . She being instrumental
in the renewal of my ticket, after discussion with a member of
British Transport Police. Forgive my familiarity, I do not know her
surname. Please forward my communications to her if it is within
your gift.
As
primary complainant, I wish to address the corporate office not the
person. Responsability being joint and several, is seen to be reason
enough to overrideMonsieur le Guevel and relate pertainent matters to
the Duty Manager’s executive. It is le Guevel who needs to account
transparently, that is honestly, for his personal action, as a matter
of honour.
I
hope this find you understanding.
I
close, yours sincerely.
Mr.
R. O. Godden
No comments:
Post a Comment