Eurostar management is accountable for failure in Customer Services. An unresolved complaint.

Specifically one manager in particular. It's personal. Eurostar may seek to defend the blighter, that would expose in house policy which breaches it's own Terms and Conditions of carriage. Eurostar's contractual obligations are not being met. Professional neglect of duty or something more sinister. Who knows? No one answers the phone. Received mail is not replied to. Registered mail awaits in the Post office over a month later. Cause for complaint growing is proportionate to  the neglect of duty of care.
With fading goodwill I will be publishing transcription of my correspondence with Eurostar in an open letter. Perhaps someone within the corporate entity can pick up the threads and put matters right. If nothing is done, there will at least be a public record  of deficiencies in the company's personality of which it is in the public interest to be warned . Terminal Managerial style puts clients at unacceptable level of risk, finanancial damage and domestc hardship. I want to know, why me?  It's time the "Terminal Duty Manager,Customer services," one Gildas le Guevel by name, I believe, addressed his as yet undischarged obligations.