Further to the Eurostar Public Relations Disaster...

Eurostar St. Pancras International, station management please take notice. This is an issue that is not going away. 
A congenital deficiency in management policy and initiatives needs to be exposed.

Further to my earlier posting , the report continues. Police officer 0502  disappeared into the crowd, on her mission of mercy. She had my home telephone number in Brittany and informed my wife of my circumstance. Luck was with her, we only use a land line. 
The consequence of the managers ill founded action caused a major emergency. We are not affluent people. Our small budget was stretched thin enough, awaiting my small pension payment to my bank. 
My ticket had been taken and cancelled by the Eurostar manager. He had referred to me as a "trouble maker" though little notice of the havoc and chaos he would cause by his own callous, ill concieved  action.
Police officer Docherty 0502, negotiated the refund of my ticket with  Eurostar. They refused to allow me to return on their train no justifiable reason was offered.Even with the refund I would not have the financial resources to return home, nor would my health have stood the stress of the ordeal of travelling by alternative means to my destination,  namely a train journey, and a ferry crossing from a sea port, then another train journey from Calais to Rennes. My exhausted, distraught condition would not have stood the damage.
After negotiation with the ticket staff Officer Docherty managed to broker an agreement for me to return to France via Eurostar, they imposed the condition that my wife must accommodate me.
Our subsistence economy could not sustain such an expense. 
Anne-Sophie had been informed, she was on her way to meet me .
In Paris Anne-Sophie was given use of a strangers mobile phone she informed Police officer Docherty of her pending arrival. 
On the Eurostar train, Anne-Sophie found herself sitting next to the same person who had lent the phone. Coincidence or not, it proved helpful. Police officer Docherty contacted Anne-Sophie on that same phone to inform her of my situation in London. 
Officer 0502's mission was almost completed.  Assuring Anne-Sophie that I was in well enough good spirits, looking forward to her arrival. I would be waiting outside the departure exit when her train arrived. When united we were to return to the ticket office, to renew my ticket and for Anne -Sophie to purchase yet another fare to Paris. Hardly the economy that my hard pressed budget  had planned for . 
My wife's journey was not altogether without incident. Having been called to respond to a domestic emergency, she, unprepared did not have an up to date passport.  I understand it took some hard discussion to allow her to gain entrance to U.K. She was acting on the information and instruction of the British Transport Police, 0502 had done the groundwork.  Police officer Docherty's last contact with me before finishing her day's duty was to inform me of Anne-Sophie's arrival, she brought me another coffee told me the details of the negotiated agreement and wished me Good Luck on my journey. She gave me her email  address  asked me to keep in contact. Her view, concurring with mine , that Eurostar, or rather their management in St. Pancras, had acted badly.
  Anne-Sophie and I got the first available train back to France. Our difficulties weren't over. A night spent outside waiting for a connection to Rennes from Paris Montparnasse. The station was due to open at four a.m. A most uncomfortable condition huddling without shelter, the wind chill factor was -6° C.   Can the management of Eurostar understand how punishing this has been to both my wife and I.  Our small financial reserve stripped to overdraft, that now due to insufficient funds in our bank account our telephone landline has been suspended, the standing order not honoured.  
The Station opened we were grateful for some shelter and the relative comfort of seating in an area with a wooden floor. After the chill outside it looked positively luxurious. The few early arrivals also having endured the cold congregated together. Pleasant conversation, ensued we all had trains to catch. We didn't have much longer to wait. Our small group was then approached by security. Several men in black uniform. One man with a muzzled dog.  One security man told us that we would have to move, when asked why, the man replied, "This place is reserved." Anne-Sophie asked, "For whom?", "For people with tickets...." 
The security man then excused himself stating that our presence had been noticed huddling from the cold throughout the night outside the station, merely waiting to catch the first train home. 
One of our early companions had been scribbling in a notebook, voiced his shock and surprise that I should have been targeted. I produced my ticket, the security men apologised and left us alone.
 The scribbling youth then tore the page from his notebook. Presenting me with a pencil portait of myself, a souvenir of our morning together. I bade him sign it. I'm sure he will do well, a talented personable man, with a useful style. I regret not recording his name. A photo of the drawing can be found below.
 I have since emailed police officer Docherty. She has encouraged me to lodge a formal complaint.  The management of St. Pancras has not acted equitably. Whether Corporate policy or the personal prejudice of the individual manager, the matter needs be transparently accounted for. At no time was I acting or behaving in a manner likely to cause fear nor harm. The bogus third party alleged complaint, an unsubstantiated hearsay.  The manager failed in his duty of care. Acting as he did in accord with his own uninformed partisan bias.
Perhaps the man was acting on his interpretation of my appearance alone.
What did the man think I looked like?... from foot to 
head; Timberland "Earthkeeper" boots, newly refurbised with British commando mountain soles. Dark green work trousers and matching jersey, common practical clothing in my rural area. From a local farm supply in my region.  My good "Marks and Spencers ", wool top coat. A woollen scarf.  My head topped by my "Grouse", a fine Harris Tweed hat by Lock &Co, , Hatters of London.
Two bags containing my music equipment and a fairly new looking rucksack containing only my change of clean cloths.
 My face is bearded. So it has been for most of my life. I regard it as part of my face. My hair is uncut. Matters of detail, none of which  should have  inspired the obstructions that I had to endure.
I will search for the manager's name. He must account for his part. I insist that more than a limp wristed apology is due; both to myself and to my wife. A compensative action is owed.
Management would be well to understand that the Eurostar was made for people like us. Folk living and working with familial and economic interests on both sides of the Channel. Management appear to be the only fault in the overall good design. 
The rest of the story will be recorded as it unfolds. My official complaint has yet to be lodged.
If anyone reading this has a view to comment on this matter. To Eurostar management or here on my Blog . Please feel free to do so. But please make sense and try not to be rude. I'm done for now.